free shipping on all orders over $75
free shipping on all orders over $75

Terms of Use Terms of Use

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information, including product pricing and availability, may be changed or updated without notice. I.Soul Naturals® and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if I.Soul Naturals® believes that customer conduct violates applicable law or is harmful to the interests of I.Soul Naturals® and its subsidiaries.

 

Privacy

Please rest assure that I:Soul Naturals takes your privacy seriously. We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on orders and to customize your shopping experience.

 

Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new products using your information. You may unsubscribe from our email list by following the unsubscribe instructions in any email that you receive from us.

 

When entering any of our contests or giveaways, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you via email. When you enter a contest or drawing you are added to our email list to receive notice of promotions, specials and new product information.

 

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

Returns

Due to the nature of the products that we sell, we are unable to accept returns. ALL SALES ARE FINAL. In the rare event that you are unhappy with a product, please contact us within 48 hours of delivery and we'll do our very best to work with you to make sure you're happy with your order.

 

Please contact us to inquire about sample sizes (if available) to test a product out before you purchase a full size product.

 

Please notify us of any incorrect shipments or issues with your order within 30 days of receipt so we may make the necessary corrections.

 

Order processing and shipping

Domestic orders to the US and APO addresses $75 and over ship free. Please allow 5-7 business days (excluding weekends and holidays) for order processing. While most of our products are made to order, we often have items that are ready to ship. We typically pack orders for shipment on Mondays and Thursdays. During high sales seasons, we increase the pack and shipping days. If your order is delayed for any reason, we will contact you via the email provided with your order.

During high volume sales and holidays, we ask that you allow 7-14 business days (excluding weekends and holidays) for order processing.

 

We often offer pre-order promotions. Orders typically ship within 14 days of the pre-order date. Please check the product description for the release date.

You will receive a confirmation email once your order has been pulled for fulfillment.

 

Once your order is pulled for fulfillment you will receive an email with your tracking number(s). 

 

Please allow 1-2 business days for your tracking information to be available on the carrier website once you receive your shipping notification.We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. Please note that business days exclude Saturday, Sunday and major holidays.

 

In some cases post office tracking does not show a status on tracking. Please note that this is an issue/delay on their end.

 

During high sales seasons, it is difficult for us to approximate stock. With this in mind, we sometimes need to make products as they are ordered. During these times, please expect 10-14 business days for order processing. While it may be a wait, we want you to get your goodies, so trust that we will work three times as hard to ensure that you get your products sooner than later.

 

We often post handcrafted soaps that are still curing. These soaps are allowed to be purchased, however they will not be shipped until their official cure date. Listings for these soaps will note the expected cure and ship date.

 

We currently use USPS Parcel Post and USPS Flat Rate Priority mail to ship our products. We aim to provide you with the most economical shipping. Should your order require a higher shipping cost, we will notify you and invoice you accordingly. We follow the same process should you pay too much in shipping.

 

We also design and craft soaps and soap favors for whatever you imagine. Baby showers, bridal showers, swag bags...you name it and we can craft it. Simply contact us at the email below with your requirements and we will respond with a quote.

 

We can be contacted at hello@isoulnaturals.com

 

Subscription

If there is an address change, it is up to the subscriber or recipient to let us know before the 10th of the month.

 

If a package has to be re-routed to a different address or is returned and has to be shipped again, subscriber will be charged a $7.00 re-ship fee.

 

 

DAMAGED ORDERS

If an order arrives damaged, please forward pictures of the damage, as well as a list of which items were damaged so that we may file the claim on your package and replace the items. No replacements will be sent without photos, as they are needed to submit the claim on your behalf.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information, including product pricing and availability, may be changed or updated without notice. I.Soul Naturals® and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if I.Soul Naturals® believes that customer conduct violates applicable law or is harmful to the interests of I.Soul Naturals® and its subsidiaries.

 

Privacy

Please rest assure that I:Soul Naturals takes your privacy seriously. We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on orders and to customize your shopping experience.

 

Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new products using your information. You may unsubscribe from our email list by following the unsubscribe instructions in any email that you receive from us.

 

When entering any of our contests or giveaways, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you via email. When you enter a contest or drawing you are added to our email list to receive notice of promotions, specials and new product information.

 

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

Returns

Due to the nature of the products that we sell, we are unable to accept returns. ALL SALES ARE FINAL. In the rare event that you are unhappy with a product, please contact us within 48 hours of delivery and we'll do our very best to work with you to make sure you're happy with your order.

 

Please contact us to inquire about sample sizes (if available) to test a product out before you purchase a full size product.

 

Please notify us of any incorrect shipments or issues with your order within 30 days of receipt so we may make the necessary corrections.

 

Order processing and shipping

Domestic orders to the US and APO addresses $75 and over ship free. Please allow 5-7 business days (excluding weekends and holidays) for order processing. While most of our products are made to order, we often have items that are ready to ship. We typically pack orders for shipment on Mondays and Thursdays. During high sales seasons, we increase the pack and shipping days. If your order is delayed for any reason, we will contact you via the email provided with your order.

During high volume sales and holidays, we ask that you allow 7-14 business days (excluding weekends and holidays) for order processing.

 

We often offer pre-order promotions. Orders typically ship within 14 days of the pre-order date. Please check the product description for the release date.

You will receive a confirmation email once your order has been pulled for fulfillment.

 

Once your order is pulled for fulfillment you will receive an email with your tracking number(s). 

 

Please allow 1-2 business days for your tracking information to be available on the carrier website once you receive your shipping notification.We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. Please note that business days exclude Saturday, Sunday and major holidays.

 

In some cases post office tracking does not show a status on tracking. Please note that this is an issue/delay on their end.

 

During high sales seasons, it is difficult for us to approximate stock. With this in mind, we sometimes need to make products as they are ordered. During these times, please expect 10-14 business days for order processing. While it may be a wait, we want you to get your goodies, so trust that we will work three times as hard to ensure that you get your products sooner than later.

 

We often post handcrafted soaps that are still curing. These soaps are allowed to be purchased, however they will not be shipped until their official cure date. Listings for these soaps will note the expected cure and ship date.

 

We currently use USPS Parcel Post and USPS Flat Rate Priority mail to ship our products. We aim to provide you with the most economical shipping. Should your order require a higher shipping cost, we will notify you and invoice you accordingly. We follow the same process should you pay too much in shipping.

 

We also design and craft soaps and soap favors for whatever you imagine. Baby showers, bridal showers, swag bags...you name it and we can craft it. Simply contact us at the email below with your requirements and we will respond with a quote.

 

We can be contacted at hello@isoulnaturals.com

 

Subscription

If there is an address change, it is up to the subscriber or recipient to let us know before the 10th of the month.

 

If a package has to be re-routed to a different address or is returned and has to be shipped again, subscriber will be charged a $7.00 re-ship fee.

 

 

DAMAGED ORDERS

If an order arrives damaged, please forward pictures of the damage, as well as a list of which items were damaged so that we may file the claim on your package and replace the items. No replacements will be sent without photos, as they are needed to submit the claim on your behalf.

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